If you need to communicate with an influencer, you can do this through the platform's integrated chat. You can negotiate with them, give them suggestions, answer questions or anything else you may need to communicate.
The chat exists between a brand and an influencer. It is a "group" conversation between the influencer and all brand users that have permission to run campaigns. Regardless of which campaign or which section you are in, it will always be the same chat in that brand. If you have several brands, you will have several chats with the same influencer.
Your chat name will appear as "User" from "Brand", for example, John from VoxFeed. This means that for each brand, your name will appear differently in the chat. You can decide what information to share through the chat.
On the other hand, if an influencer has several social network accounts, all of them will be linked to the same chat with your brand.
The influencer's name that appears in the chat will be the one specified when creating their VoxFeed account.
You can access the chat in different ways:
- In the "Messages" section. Go to your brand and then to the Active conversations or No active chats section. The chats are ordered chronologically, starting with the last influencer to send you a message.
- Within the campaigns. Go to a campaign, then the Participations section and then List. You will see the message icon in each participation. Click on it to open the chat with that influencer.
- From the influencer search tool. Click on "Influencers" in the top menu, search for the influencer you want to chat with, star the conversation by clicking the chat icon at the top part of the influencer card.
Please contact us if you have any questions or comments.